Internet Solutions

To View the Web Call Center in 360

Global Internet Solutions...We Will Do It Right

TRA Communications pays attention to your specific goals and objectives. Working together with our Internet partners, we keep these concepts in mind through all planning stages.

We will help you understand the cutting edge information and technologies and how they can impact your business. Bring your company's image and message to life in the minds of your customers and prospects. They will enjoy learning about your company, products or services through an elegant, inter-active Internet Web environment.

In addition, we can create custom database integration and using the latest acquisition tools, we can convert, create, edit and archive all of your content in the most efficient manner possible.

We will assist your organization in utilizing the Internet's resources to your advantage. As with our Telemarketing division, we will take the time to learn about your business to insure creation of the most effective Web environment possible for your company's marketing/advertising/media campaign through unique online marketing concepts.


The Web Call Center...
...is the combination of two technologies into a synergy greater than the individual technologies. The purpose of the Web Call Center is to enhance agent productivity, simplify the database access and reporting and decrease the cost of sales by giving customers the choice to use the web directly. The Web Call Center makes it easy for Web Hosts and Developers to include 800 services with their Web concepts. The Web Call Center also makes it easy for call Center Services to become web enabled. The Web Call Center extends Call Center Services into a wide area network (the internet) or conversely extends the Internet into 800 Call Centers. The same WEB HOST can be used to support the 800 Service Center Agent as the home browser or corporate Intranet. The Web Call Center combines the cost of development and support with a single focused application thus reducing the cost of development and daily management of the system.

Some of the benefits of the Web Call Center
  • 800 number based Commerce is in the Billions of dollars per year. Internet Commerce is in the Millions per year. The Web Call Center bridges the gap. Build your Webs, use your 800 numbers and save on the underlying infrastructure.
  • Clients can adjust their scripts prices.
  • Allows agents to access 100's of different applications based on synchronization of a Web page to an 800 number. When the 800 number is dialed the agent is presented with a particular web page.
  • Marketing/Billing information is retained locally consisting of DNIS, ANI, Duration, Time and Date, Agent, Call ID
  • Normal Web functions are available such as Hyperlinking, e-mail, Java, and Graphics, basically all of the functions of a normal browser.
  • Every major company is designing, implementing or considering a web view of their data needs. The Web Call Center is a welcome benefit to any web designer considering using the use of a Call Center.
  • Customer Service, Orders, Leads, are saved real time to the Host.
  • Access to Legacy systems through Web interfaces.
  • The Web Call Center can pass variables to the Host DNIS, ANI, Agent ID, Agent Name, Training.
  • Webs are globally networked by default.
  • The Agent view and the customer view can be different but still use the same underlying database.
  • The Web Call Center is instantly compatable to most Web pages.
  • Remote Agent and Distant Agent can access the same Web Site for the Database and Script.
  • Large applications simply need more agents pointing at the Host.

For the Right Solution to your Internet needs...

For the Total Response Advantage

TRA Communications
(800) 729-8454

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